1. Introduction
Explorigo ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
2. Information We Collect
We collect information you provide directly to us, including your name, phone number, email address, date of birth, gender, profile photo, government ID documents for KYC verification, payment information, emergency contact details, and location data during active trips.
3. How We Use Your Information
We use your information to provide and improve our services, process bookings and payments, verify host identities, ensure user safety through emergency alert features, send notifications, and comply with legal obligations.
4. Location Data
During an active trip, we may collect your location data to power safety features such as emergency alerts to your designated emergency contacts. Location tracking is used solely for safety purposes and is not shared with third parties for marketing.
5. Information Sharing
We do not sell your personal information. We may share information with hosts to facilitate bookings, with payment processors to complete transactions, with your emergency contacts during safety alerts, and with law enforcement or regulators when required by law.
6. Data Security
We implement reasonable technical and organizational measures to protect your data, including encryption, access controls, and secure cloud infrastructure. However, no method of transmission over the internet is 100% secure.
7. Your Rights
You may access, update, or request deletion of your personal data at any time by contacting us. You may also disable location permissions, though this may limit certain safety features of Explorigo.
8. Data Retention
We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Children's Privacy
Explorigo is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy within the app.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at beoneamongus@gmail.com.